Peterson Technology Partners

Client Focus: Our clients are large multinational companies, which have selected SAP as their enterprise foundation. These companies have a common and particular set of needs and opportunities. When we first engage, our clients are typically undergoing a period of significant change driven by M&A activity, market upheaval or new legislation. Most often, change has already started to happen at a structural level and our first task is to rapidly transform back office systems and processes to catch up and form a foundation for the future; subsequent transformation programs are then used to deliver additional benefits and ultimately to provide competitive advantage.

SAP Leverage: Large companies, which have selected SAP, have done so because they recognize the value and differentiation that the best ERP application in the market can provide. In fact, a generic approach to ERP dilutes the value that an SAP customer has paid for. PETERSON TECHNOLOGY PARTNERS is totally focused on delivering the value that SAP is uniquely able to provide, whilst taking account of its limitations and of the potential of complementary applications. Our approach is to leverage and work with the delivered functionality, not to work around or redevelop it. This requires a deep and up to date understanding of exactly what SAP can and can't deliver. This approach ensures that as both SAP's product offering and a client's particular scope are extended and developed, maximum benefit can be derived at minimum cost and timescale.

Services Integration: Whilst our chosen tool is SAP, our objective is to deliver business benefit. Fundamental to our approach is the provision of a project team, methodology and toolkit to support the delivery of a business transformation as opposed to simply a configured system. Increasingly, the configured system is largely delivered through our industry blueprint program and our real task is to introduce our clients to best practice processes rather than to design new ones. Whilst a deep understanding of SAP is absolutely vital for this integrated approach, so is a clear recognition that the technology is a means to an end. That end is to inform and empower business leaders to enable them to formulate and execute their strategies as cost effectively and quickly as possible.

Adherence to these principles has enabled us to create a company that leads our industry in terms of Innovation, Business Benefit and Delivery.

Core Values

Our success to date has been delivered through focus on our core values:

Partnerships: The type of company we partner with and the size and nature of our relationship

Delivery Focus: We deliver the business strategy for our customers, and our consultants are financially rewarded upon rapid and successful delivery

Benefits Led: All our engagements should deliver measurable business benefits for our customers

Passion: For the success of our projects and the growth of our customers' business Innovation: Staying at the leading edge of business best practice and technology solutions

Quality: We are committed to ensuring that we achieve the highest levels of service delivery and customer satisfaction by continuously improving our people and processes and regularly reviewing the effectiveness of our Quality Management System.

Geography: Being able to deliver for customers, wherever and whenever we need to do so.

Our SAP Services and Competencies

The following sections summarizes the services and competencies across our integrated service lines

The following sections provide an overview of our technical capabilities by service line.

Business Consulting

Overview

Our team is committed to facilitating change and creating dramatic improvement in its customers' business performance. They understand the challenges facing Chief Executives today and work with them and their teams to design and deliver innovative solutions to these challenges.

Our business consulting team specializes in helping clients define more ambitious strategies, build more effective organizations and shape more exciting and successful futures. Working with our consultants, organizations have quickly realized significant business results.

Leading joint client-consultant teams, our business consultants utilize a unique, holistic approach to simultaneously address strategic, operational, information management and organization effectiveness requirements challenges. Their industry expertise is complemented by strong faculty affiliations, which provide our clients with worldwide access to leading edge business thinking.

Our approach to major change implementation is distinctive in a number of important ways.

At the heart of PETERSON TECHNOLOGY PARTNERS bu siness approach is a focus on delivering long-term sustainable improvements to its clients' key stakeholders. PETERSON TECHNOLOGY PARTNERS consultants work alongside client senior teams, to help them set direction and analyze their current performance, identify the gaps and then put in place a change effort that will close those gaps.

But designing new strategies, processes or organizations is not where it stops, for PETERSON TECHNOLOGY PARTNERS this is the beginning. Implementing those designs so that they become embedded as the new way of doing ‘business as usual' is what matters. And PETERSON TECHNOLOGY PARTNERS focuses on helping companies achieve those goals.

Organizations are unique and so are their aspirations. However, PETERSON TECHNOLOGY PARTNERS have found the transformation framework of direction, process, technology and people constantly helpful in identifying the focus for change.

Direction addresses the issues of strategy formulation – defining the goals towards which organizations will strive – and then enabling top teams to lead their companies towards those goals. Typically this involves:

Processes are the things that make it all happen. Cutting across functions, delivering value into the Marketplace. They must be robust –they have to be seamless. They are made possible by addressing:

People are, when all is said and done, what makes it happen – or not. Engaging the hearts and minds of the people is the first milestone along the path to success, and the most difficult. Reviewing helps it:

Change Management

Whilst change itself always carries with it uncertainty, the process of change should be one, like any other process, which is governed by clear rules, protocols and approaches. PETERSON TECHNOLOGY PARTNERS has developed a generic model for change for this exact purpose, with the supporting tools and techniques, which can be adapted for each situation and context

Program Management

Projects and programs are very different things. Whilst project management refers to the mechanistic elements of milestone and activity planning, the program management for a transformation endeavor is far more all encompassing. PETERSON TECHNOLOGY PARTNERS approach to program management recognizes critical elements which all need to be in place if an integrated change initiative is to meet its stated goals.

SAP Implementation / Development Services

This constitutes a major part of our SAP services

Enterprise (ERP)

PETERSON TECHNOLOGY PARTNERS ' core competency is integrating ERP solutions into major organizations, working predominantly with the SAP software solution.

We have continued to implement SAP's Enterprise Resource Planning systems within our client base for customers such as Reynolds & Reynolds, Hospira, J.B. Hunt, Takeda Pharmaceuticals, etc.

We pride ourselves on our level of SAP expertise – with an average of 6 years implementation experience across both our implementation and support consultants.

PETERSON TECHNOLOGY PARTNERS have continued to develop our capability within this marketplace, most notably by establishing our credibility within the MySap product set.

Customer Relationship Management (CRM)

PETERSON TECHNOLOGY PARTNERS ' experience in Customer Relationship Management (CRM) enables customer service focused organizations to sell products and service to their customers across multiple channels (shop, call centre, internet etc) with full integration into their SAP business systems.

Our major propositions in the CRM field are based around the SAP CRM, BroadVision, Weblogic and Silverstream. The recent emergence of robust SAP CRM functionality has allowed us to further expand our proposition to include: knowledge management, Mobile Sales, Internet Sales, Customer Portals, service management, campaign management and call centre integration

With the additional power of our business consultancy arm we have helped our customers to realize significant improvements in revenues and customer profitability.

Supply Chain Management (SCM)

Through the use of SAP eBusiness applications to sell over the Internet, PETERSON TECHNOLOGY PARTNERS has identified significant opportunities for its clients to reduce costs through the implementation of private and public trading hub solutions.

As technologies have developed, we have expanded our capability in the SCM space to offer additional solutions including collaborative planning, eAuctions and strategic sourcing. Critically, we have recognized the need for rapid supplier adoption if our clients are to achieve the promised benefits of eProcurement and have developed both a proven methodology supporting tools to support supplier and customer adoption into trading hubs.

PETERSON TECHNOLOGY PARTNERS have developed deep expertise in building eprocurement solutions and B2B marketplaces.

Integration / Middleware

As a leading system integrator we have considerable experience of implementing, supporting and enhancing middleware solutions. We implement and support a range of integration solutions ranging from bespoke solutions to industrial strength integration packages such as WebMethods, SeeBeyond, MQSeries and Crossworlds.

To be able to provide leading business solutions, Peterson Technology Parners sees integration as a key enabling skill to ensure integration is not seen as a barrier but used instead as a facilitator for improved process orientated solutions. We have developed significant experience in applying this style of strategic, packaged based, integration approach to projects. We provide the full range of skills required to successfully implement and support large e-business solutions.